Refund policy

Return & Refund Policy

Last Updated: July 2026

At JPOP BRAND, customer satisfaction is our priority. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order with JPOP BRAND, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and unopened.
Be in its original packaging.
Be in the same condition in which it was received.
Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

Opened or used lip care products.
Cosmetic or beauty products that have been opened or used.
Gift cards.
Final sale or clearance items.
Products damaged due to misuse or improper handling.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

After reviewing your request, we may offer a replacement, exchange, or full refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Please include:

Your full name.
Order number.
Reason for the return.

Returns sent without prior authorization may not be accepted.

Email: jpopbrandxoxo@gmail.com

Return Shipping

Unless the item is defective, damaged, or we shipped the wrong product:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account.
Contact your credit card company, as processing times may vary.
Contact your bank.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Exchanges

We only replace items if they are defective, damaged, or if the incorrect item was shipped.

If you require an exchange, please contact us within 7 days of receiving your order.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, eligible items may be returned in accordance with this policy.

Refused Deliveries

If a package is refused or returned due to an incorrect address provided by the customer, the customer may be responsible for:

Return shipping charges.
Original shipping costs.
Reshipping fees (if applicable).

Contact Us

If you have any questions regarding returns or refunds, please contact us:

JPOP BRAND