Shipping policy

Shipping Policy

Last Updated: June 30, 2026

Thank you for shopping with JPOP Brand. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Rest of the World: 10–20 business days

Please note that these delivery estimates are not guaranteed and may vary depending on customs processing, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (if tracking is available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

JPOP Brand is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately at jpopbrandxoxo@gmail.com. We will do our best to update your information before your order is shipped.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us so we can assist in locating your shipment.

If a package is confirmed as lost by the shipping carrier, we will work with you to provide a suitable resolution, which may include a replacement or refund where appropriate.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at jpopbrandxoxo@gmail.com.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

This will help us resolve your claim as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us:.

Email: jpopbrandxoxo@gmail.com